This Privacy Policy describes how www.darkartscoffee.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact:
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@darkartscoffee.co.uk with the subject line FAO: Privacy Compliance Officer or by mail using the details provided below:
Dark Arts Coffee, 1-5 Rosina Street, London E9 6JH, United Kingdom
Collecting Personal Information:
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as Personal Information. See the list below for more information about what Personal Information we collect and why.
Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor WooCommerce.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose:shared with our processor Woocommerce, shipping fulfilment provider Shipstation, courier companies DPD; Royal Mail; DHL.
- Personal Information collected: name, billing address, shipping address, email address, and phone number.
- Personal Information collected on payment methods: Payment information (including credit card numbers or other payment methods used) are shared with our processor WooCommerce.
Sharing Personal Information:
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Woocommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/it/privacy-policy/
- We use Shipstation for shipping fulfilment. You can read more about how Shipstation uses your Personal Information here: https://www.shipstation.com/privacy-policy/
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Using Personal Information:
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis:
Pursuant to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention:
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making:
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor WooCommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights:
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.Â
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see WooCommerce’s GDPR Whitepaper: https://woocommerce.com/it/posts/gdpr-compliance-woocommerce/
Newsletters & Marketing emails:
With your consent, or with an opportunity for you to withdraw consent, we use email and targeted online advertising to send you product and services updates, promotional offers and other general marketing communications based on the information we collect about you, such as your email address, general location, and purchase and website browsing history.
You may withdraw your consent or manage your preferences any time by clicking the unsubscribe link at the bottom of any of our marketing emails, or by emailing us at info@darkartscoffee.co.uk
Cookies:
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Necessary cookies:
| Cookies | Description |
| wpEmojiSettingsSupports | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
| woocommerce_items_in_cart | WooCommerce sets this cookie to record if there are any items in the WooCommerce shopping cart. |
| woocommerce_cart_hash | WooCommerce sets this cookie to determine when cart contents/data changes. |
| wp_woocommerce_session_* | WooCommerce sets this cookie to make a unique code for each customer so that it knows where to find the cart data in the database for each one. |
After user login
| Cookies | Description |
| wordpress_[hash] | Upon logging in, WordPress uses the wordpress_[hash] cookie to store your authentication information. This particular cookie is limited to the Administration screen, specifically to the /wp-admin/ page. |
| wordpress_logged_in_[hash] | When a visitor log in, WordPress establishes the wordpress_logged_in_[hash] cookie. This cookie serves the purpose of indicating your logged-in status and identifying your user identity for most interactions within the interface. |
| wp-settings-{time}-[UID] | WordPress sets several wp-settings-{time}-[UID] cookies. The numerical value at the end represents your unique user ID from the users’ database table. These cookies are used to personalize the admin interface and influence the appearance of the main site interface. |
Analytics
| Cookies | Description |
| sbjs_migrations | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current_add | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first_add | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_udata | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| _ga_* | Google Analytics sets this cookie to store and count page views. |
| _ga | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a persistent or session cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s Tools or Preferences menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the Behavioural Advertising section above.
Do Not Track:
Please note that because there is no consistent industry understanding of how to respond to Do Not Track signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes:
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints:
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under Contact above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/
Last updated: 6th August 2024